Restaurant order management system: Orders arrive, dockets print, service moves.
A live board on the tablet at the counter. Every change is recorded and the customer sees it happen, so nobody has to ring you to ask where their food is.
Works with
- Stripe
- Revolut Business
- Android
- ESC/POS printers
- Your own domain
Managing orders
What is a restaurant order management system?
It is the screen where every order lands and moves through the kitchen: accept, prepare, ready, complete. Tekeats runs it on an Android tablet at the counter, with a chime for new orders and dockets that print.
A chime for every order
New orders land at the top of the board with a sound.
Dockets that print
Kitchen dockets and receipts print to a standard receipt printer.
A pause switch
When the kitchen is behind, one switch pauses new orders.
Refunds in two taps
Full or partial, back through the provider that took the payment.
Orders come in from your ordering website and your customer app. Dishes and sold out items are set in menu management.
The board
One screen for the whole service
New orders land at the top with a sound. Accept, start preparing, mark ready, send out for delivery, complete. Each step is recorded with who did it and when, so a disputed order has an answer.
- Accepted, preparing, ready, out for delivery, completed
- Every change recorded with who and when
- Reject or cancel with a reason attached
Your dockets
Design the docket, then print it
Lay out your customer receipt and your kitchen docket the way your kitchen reads them: what shows, in what order, at what width. Preview it on screen, then print from the tablet to a standard receipt printer.
- Separate customer and kitchen layouts
- 80mm and 58mm paper
- Preview before you print
- Print when an order arrives or when you accept it
When it goes wrong
Refunds without a phone call to us
Refund the whole order or part of it, from the dashboard or the app, straight through the card provider that took the payment. Cash orders are settled the same way. Only the staff you allow can do it.
- Full or partial refunds
- Straight through your own card provider
- Only the staff you choose
Refund
Amount£3.50
Back toThe card that paid
Issued byPriya, manager
Around the order
Also on the order board
Everything about an order stays with it, from the first tap to the refund.
Order history
Every order kept, with the prices and choices exactly as they were on the day.
Live to the customer
Status changes reach the customer's app and their order page.
Notes on orders
Kitchen notes and delivery instructions carry through to the docket.
Fees and surcharges
Add a named charge for an order type or a payment method.
Reports in the app
Takings, order mix and top dishes for a date range, in the merchant app.
POS
Counter and phone orders on the same board as your online orders.
The rest of the Tekeats platform
From £49 a month + VAT. Tailored to your restaurant.
See pricingQuestions
Questions about restaurant order management
Something else on your mind? Book a demo and ask the founder.
Facts on this page checked 7 November 2026.
Do I need a POS or EPOS system to manage orders?
No. The board runs on an Android tablet and a standard receipt printer, with the chime and dockets included. If you want a till too, ask about Tekeats POS on your demo. See POS
Can I stop taking orders when the kitchen is busy?
Yes. One switch pauses new orders on your website and apps until you switch it back.
Which printers work with Tekeats?
Standard ESC/POS receipt printers on 80mm or 58mm paper. Dockets print from the tablet, when an order arrives or when you accept it.
Can my staff refund an order?
Yes, if you allow them. Refunds can be full or partial and go back through the card provider that took the payment, from the dashboard or the merchant app.
Can customers see where their order is?
Yes. Each status change shows on the customer's order page and in your customer app, from accepted to ready or out for delivery.
See it running on
your own menu.
A short call, your menu on screen, and a straight answer about how the board would run your service.
- LSLamb shishSizes · Extras£13.95
- MLMango lassiDrinksSold out£3.25
- FWFalafel wrapExtras£8.95
- HFHalloumi friesSides£5.95