Online ordering system pricing£59 a month, plus 2.5% of card orders.
One monthly fee per site and a small share of card orders. Cash orders cost nothing extra, and every card payment lands in your own account.
- 2.5% of card orders
- Cash orders free
- Rolling monthly
Save up to 17% paying annually
Starter
One site taking direct orders on the web
£59 billed monthlyex VAT
- Your own ordering website
- Merchant dashboard in the browser
- Live order board
- Up to 1,000 orders a month
- Your own payment account
- Unlimited staff accounts
- Free plugins from the marketplacea starter set, on request
- Email support
- Tekeats branding on your site and emailsGrowth removes it
Growth
Most popularApps, branches and your own domain
£89 billed monthlyex VAT
Everything in Starter, plus
- Website with your own branding
- Tekeats merchant app and dashboardAndroid tablet or any browser
- Customer ordering app on iOS and Android£149 once to publish on both stores
- Your own domain
- Multiple branchestwo included, extra branches half price
- No order limit
- Marketing toolscampaigns, push, banners, discounts, loyalty
- On-demand integrations and feature requests
- Discounted plugins in the marketplace
- Priority support, sales and technical
Scale
Groups and franchises
Priced on how many sites you run and what you need.
Everything in Growth, plus
- Onboarding support across sitesevery location, not just the first
- Agreed response timeswritten into your contract
- Premium plugins includedno extra cost
The small print, in plain English
2.5% of card orders
On the items in each completed card order, added to your monthly invoice. Delivery fees, charges and tips are not counted, and cash orders are never charged.
One-time setup, £30
We build your menu, connect your payments, set your hours and get you live. Free for our first 10 restaurants.
Rolling monthly
No minimum term. Cancel whenever you like.
Extra branches are half price
Growth includes two branches. Every branch after that costs half, on whichever billing period you pick.
App publishing
£149 one time, if you want the customer app on the App Store and Play Store. Both stores, one charge.
Order allowance
Starter includes 1,000 orders a month. Growth has no limit.
Card processing
Charged by your own provider at their rates, directly to you.
Prices exclude VAT
As you would expect for a business tool.
No VAT engine
You can add VAT as a named charge, but Tekeats does not calculate or break it out.
What a marketplace order really costs you.
Marketplaces are good at bringing you people who have never heard of you. What they are expensive at is the customer who already knows your name and orders every week. Every order through a marketplace loses a slice of the sale before it reaches you. A direct order costs 2.5% if it is paid by card, and nothing in cash.
- Marketplace order, they deliverTheir driver, their app
- Biggest cut
- Marketplace order, you deliverYour driver, their app
- Smaller cut
- Marketplace order, collectionYour food, their app
- Still a cut
- Direct orderYour website, your apps
- 2.5% on card
Commission rates vary by platform, contract, order volume and country, and most are negotiated. Check your own agreement, then put your real numbers into the calculator.
Use your own numbers, not ours.
We are not going to tell you what you pay. Put in your own figures and see the difference on the orders you would move to direct ordering.
Fill in the three boxes and the sum appears here.
One honest caveat: most marketplace commission already includes card processing, and Tekeats does not. Your card provider bills you separately at their rates. The sum counts every order as paid by card, which is the most Tekeats can cost you, ignores the one-time setup charge, and assumes you keep the same order volume when customers order direct.
Marketplace, build it yourself, or Tekeats.
Compared as models rather than as named products, because what actually differs is who owns the customer and who takes a cut.
| Marketplace | Build it yourself | Tekeats | |
|---|---|---|---|
| Cut of every order | A share of every sale | None | 2.5% of card orders |
| Monthly cost | None | Hosting plus a developer | Fixed per site |
| Who owns the customer | They do | You do | You do |
| Brings you new customers | Yes, this is the point | No | No |
| Card payments go to | Them, then you | Your provider | Your provider |
| Time to go live | Days | Weeks, and a developer | Days |
| Apps for diners | Theirs, not yours | Built separately | Included |
| Who builds your menu | You do | You do | We do |
Most restaurants run a marketplace and direct ordering side by side. That is the sensible answer, not a contradiction: let the marketplace find you new customers, and pay a far smaller share on the regulars.
What operators ask before signing.
What does the 2.5% apply to?
The items on each completed card order. Delivery fees, charges and tips are not counted, and cash orders are never charged. On £20 of food paid by card, our share is 50p.
How do you collect the 2.5%?
It is added to your monthly invoice. Card payments still go straight into your own payment account, and Tekeats never holds your money.
What does it cost to take a card payment?
Your provider charges you their rate for processing, which you agreed with them, and bills you directly. That is separate from our 2.5%.
Is there a contract?
No. It is rolling monthly and you can cancel whenever you want. Paying for a year up front takes about a sixth off the price.
What is the setup fee for?
Building your menu, connecting your payment provider, configuring your hours and getting you live. It is £30, once, and free for our first 10 restaurants. It is not a deposit or a first month in disguise.
What happens if I go past 1,000 orders a month?
Nothing automatic. We get in touch and move you to Growth, which has no limit. If you are close to that number every month you probably want Growth anyway, for the apps.
I have three shops. What do I pay?
Growth includes two branches, and every branch after that is half price. Three shops on Growth monthly is £89 plus £44.50, so £133.50 a month for all three, plus 2.5% of their card orders.
What is the £149 app charge?
It covers publishing your customer app on the App Store and the Play Store: the developer accounts, the store listings, the screenshots and the review process. One charge for both stores, paid once, not every year.
Do I need Growth for one shop?
Only if you want the mobile apps, your own domain, more than one site, the marketing tools, or the Tekeats branding removed. Otherwise Starter has everything a single site needs to take direct orders on the web.
Will the price go up?
Prices may. We tell you before yours does, and you are on a rolling month, so you are never locked into a number you did not agree to.
Does Tekeats handle VAT?
Not yet. You can add VAT as a named charge on orders, but Tekeats does not calculate it, break it out, or show it on receipts. Tell us at the demo if that matters to your bookkeeping.
See it running on your own menu.
A short call, your menu on screen, and an honest answer about whether this fits your business.
Book a demo