Export your GloriaFood data before it shuts down

GloriaFood is closing, and the thing to do first is not choosing a replacement. It is getting your customer list off the platform while the panel still works. That list is the only part of your setup you cannot rebuild from scratch.

New signups have already stopped. Your ordering still runs for now, so there is time to do this properly, but the export tools go away when the servers do.

What is actually known, and what is not

Check your own admin panel before you believe anyone about this, including us. Operators started reporting a notice inside GloriaFood in April 2026 saying the offering would be retired on 30 April 2027, and that a written notice and an FAQ would follow by email to the address on the account.

GloriaFood's own site now says it has been discontinued and is not accepting new signups.

What we have not found is a public announcement from Oracle with that date on it. So treat 30 April 2027 as the date operators were shown in their own accounts, not as a press release. Your account and the email on it are the authority here. The competitor blog posts all quote each other.

Get your customer list out first

Every other part of your setup can be rebuilt. Names, emails, phone numbers and order history cannot. If you have been taking orders for three years, that list is three years of work, and no replacement platform can hand it back to you.

In the GloriaFood admin panel, the customer export lives with the marketing and customer tools, and it comes out as a CSV. The exact menu wording has changed over the years, so look for the customer or client list and an export option rather than following a path from a blog post word for word.

Do it today, not in March. Open the file afterwards and check it actually has rows in it. An export you never opened is not a backup.

One legal note worth thirty seconds of thought. You collected those contact details to take orders. Using them to email people about a new ordering site is usually fine as a service message. Turning them into a marketing list is a different thing, and the rules follow the customer, not the platform.

Then your menu

The menu matters less than people expect, because you will be retyping it into something anyway and it is the part you know by heart. Get it out regardless, so you are not working from memory at eleven at night.

GloriaFood has an interface for pulling your current menu out for third-party systems, under the integrations area of the admin panel. It returns your categories, items, prices, sizes and option groups.

Photos are the catch. Menu item images generally do not come out with the menu data, so if you have good photos of your dishes and no copies on your own phone or computer, save them one at a time. Photos are the part that costs real money to replace.

What does not come out at all

This is the list nobody warns you about. None of the following exports anywhere, and all of it has to be set up again by hand wherever you land:

• Opening hours, including your holiday and special hours.
• Delivery zones, delivery fees and minimum order values.
• Preparation times.
• Taxes, service charges and any surcharges.
• Payment configuration.
• Discounts, promotions and any voucher codes.
• Your ordering page's look, and any wording you wrote on it.

Write these down now while you can still see them on screen. A phone photo of each settings page takes five minutes and saves an argument with yourself later.

About the free question

Be honest with yourself about why you were on GloriaFood. For most operators the answer is that it was free, and that is a completely reasonable answer.

If free is the requirement, there are other free and near-free ordering products, and you should look at those first rather than at us. We charge a fixed monthly fee per site. A guide that pretended otherwise would waste your afternoon.

What free normally costs you is somewhere else in the deal: your own payment account, control of your customer data, whether your prices are yours, or the platform's freedom to do exactly what GloriaFood just did. That is worth pricing. It is not worth pretending free is a trap, because for a lot of takeaways it genuinely is the right call.

What to check before you commit to anything

You are about to move once. Try not to move twice. Whatever you are looking at, including us, ask these:

Where do the card payments go? Into your own merchant account, or into the platform's, with a payout to you later. This is the biggest single difference between products in this category and it is rarely on the pricing page.

Who owns the customer list? Can you export it whenever you like, in a readable format, without asking anyone. You have just learned why that matters.

What happens if they close? You now know this is a real question rather than a rude one. Ask it before you sign, and ask what you would be able to take with you.

Does it do the things you actually use? GloriaFood did table reservations, dine-in and pre-ordering as well as collection and delivery. Plenty of products in this category do not do all of that. If you use reservations every Saturday, check before you move, not after.

How does the kitchen find out? A notification on a phone that someone has to be holding is not the same as a docket printing at the counter.

Do not leave it until April

Nothing in this list takes long. What goes wrong is leaving it until the month the platform closes, when the export screens may already be gone and the support queue is every other restaurant doing the same thing.

An hour this week, with the panel still working normally, and the irreplaceable part is safe no matter who you end up with.

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Tekeats is one of the options, and here is the honest version. You get your own ordering site and apps, card payments go into your own merchant account, and we take no commission and no per-order fee. Onboarding starts with a demo and we build your menu, connect your payment provider and configure your hours with you, which is the part that matters when you are arriving from another platform with a folder of screenshots.

We do not do table reservations, dine-in ordering or scheduled pre-orders, so if GloriaFood's reservations are load-bearing for you, we are not your replacement. We charge a fixed fee per site, so we are not the free option either.

Book a demo and we will tell you straight whether it fits.